Overall it's a nice frame that worked quite well for me. The packaging was good with plenty of "crush" space around the frame. I was pleasantly surprised that the dimensions of the 27 x 38 inch gold frame were exactly as described. I did not want to use a mat so I needed precise dimensions. The actual front side opening in the frame is 26 1/2 x 37 1/2 inch, but the rear side (where the picture is installed) is the stated full dimension of 27 x 38. (The front side opening is 1/2 inch smaller than the stated dimensions because there is a 1/4 inch rabbit cutout all the way around on the rear side). I trimmed my picture to exactly 1/16 inch less than 27 x 38 to make sure the picture would have a small amount of "float" in the rabbit and would lay perfectly flat). The frame came with plexiglass with protective film on both sides. The backer panel is fairly thin, soft cardboard but adequate to do the job. The frame came preinstalled with framing points which I just bent upward to remove the backer. It came with all the hardware needed to hang the frame on a wall. The two supplied D-ring brackets needed to be screwed in the back of the frame with supplied screws. I decided to pre-drill the screw holes (not too deep) to make installation easier with no chance of splitting the frame.